Effective: 1 August 2026 Last updated: 1 August 2026
This summary is provided for convenience. The numbered terms below are the agreement.
Handback is a service operated by an individual based in the United States (“Handback,” “we,” “us,” or “our”). These Terms are between Handback and the person or organization using the service (“you” or “your”). Handback is not incorporated. The operator's legal name and address are available on request from support@tryhandback.com and will be published here once a business entity is registered.
By creating an account, checking the box that says you agree to these Terms, or continuing to use Handback after receiving notice of updated Terms, you agree to this agreement. If you do not agree, do not use Handback.
You must be at least 18 years old and legally capable of entering a contract. Handback is offered for business or professional use in managing residential rental property, not for personal, family, or household use. If you use Handback for an organization, you represent that you have authority to bind that organization.
Our Privacy Notice explains our data practices. The Data Processing Addendum applies to Customer Content as described in that addendum.
Handback provides software that may allow you to:
Features may change during the beta. Handback does not collect rent, hold or return deposits, screen tenants, file taxes, prepare tax returns, provide property-management services, determine applicable law, verify deductions, deliver notices or documents to tenants, or provide legal, tax, accounting, or other professional advice.
Handback is an early-stage beta service. Features may contain errors, change, or be discontinued. Do not rely on Handback as the sole copy of important evidence, the sole calendar for legal deadlines, or the sole method of creating or delivering a legally required document. Keep independent copies and calendar entries.
We may invite feedback, limit enrollment, impose reasonable storage or usage limits, or remove experimental features. We will try to give reasonable notice when a change would materially affect stored Customer Content, but urgent security, legal, or operational changes may occur without advance notice.
Landlord-tenant laws vary by state and locality and may change. Handback does not determine:
You are responsible for determining the rules that apply to each property, configuring Handback correctly, reviewing every generated document, and obtaining advice from a qualified professional when needed. Use of Handback does not create an attorney-client, accountant-client, fiduciary, agency, or property-management relationship.
Provide accurate registration information and keep it current. You are responsible for safeguarding your password and authentication methods and for activity under your account. Do not share login credentials or allow another person to use your personal account. Notify us promptly at support@tryhandback.com if you suspect unauthorized access.
You may not impersonate another person, create an account using information you are not authorized to use, or use Handback if we previously terminated your account for misconduct.
“Customer Content” means information or material that you enter, upload, create, or store through Handback, including property and tenancy information, tenant contact information, dates, financial records, notes, photographs, receipts, maintenance records, deduction descriptions, and generated documents.
As between you and Handback, you retain your rights in Customer Content. You give Handback a limited, nonexclusive license to host, copy, transmit, display, organize, back up, and otherwise process Customer Content only as reasonably necessary to provide, secure, maintain, troubleshoot, and improve the service; comply with your instructions; enforce these Terms; and comply with law. This license ends when the content is deleted from active systems, subject to backup retention and lawful exceptions.
You represent and warrant that:
Handback generally processes tenant information on your instructions. Handback does not verify that you were entitled to collect it or that it is accurate. Calling Customer Content “your data” does not mean that you own another person's personal information or eliminate that person's legal rights.
You must have a lawful right to enter and photograph a property. Do not use Handback to photograph or monitor an occupied home in violation of entry, notice, consent, surveillance, privacy, or housing laws.
Unless strictly necessary, lawful, and specifically supported by Handback, do not upload:
Frame photographs around the relevant condition, review images before uploading, and redact or crop unnecessary personal information. You are responsible for preserving original evidence outside Handback when needed.
Generated statements and reports reproduce or calculate from information you provide. Review them before use. Handback does not warrant that a template includes every disclosure, attachment, calculation, signature, delivery method, or other requirement applicable to you.
Reminders depend on the dates and contact information you enter and on third-party delivery systems. Emails may be delayed, filtered, rejected, or never delivered. You remain solely responsible for independently recording and meeting legal, contractual, tax, and other deadlines.
Handback does not send a document to a tenant merely because you generate it or mark it as sent. You are responsible for delivery and proof of delivery.
You may not use Handback to:
We may investigate suspected misuse and suspend or terminate access when we reasonably believe it is necessary to protect people, Customer Content, Handback, service providers, or legal compliance.
Handback is currently free. If we introduce paid plans, we will disclose the price, billing period, renewal terms, taxes, cancellation method, and refund policy before charging you. We will not charge a payment method unless you affirmatively provide or authorize it and agree to the applicable price.
We may give advance notice that a free feature will become paid. You may decline the paid plan and close your account. New billing terms may supplement or replace this section before paid service begins.
Handback relies on service providers for functions such as hosting, database or file storage, authentication, email delivery, monitoring, and content delivery. Their availability can affect Handback. We are not responsible for a third-party service beyond the extent required by applicable law, but we remain responsible for our own contractual and legal obligations concerning the providers we select.
Links to third-party websites are provided for convenience. Their terms and privacy practices apply to them.
Handback and its licensors own the service, software, interface, branding, documentation, and related intellectual property, excluding Customer Content. Subject to these Terms, we give you a limited, revocable, nonexclusive, nontransferable right to use the service during your account term for its intended business purpose.
If you provide ideas, suggestions, or feedback, you give us permission to use them without restriction or compensation, provided that we do not publicly identify you as the source without permission.
We use reasonable administrative, technical, and organizational measures designed to protect information. No online service is completely secure or uninterrupted, and we do not guarantee that unauthorized access, loss, or downtime will never occur.
Handback may create backups for disaster recovery, but backups are not a substitute for your own records. Maintain independent copies of photographs, receipts, notices, generated documents, and other material you cannot afford to lose.
You may export your data at any time from Settings. The export is a single ZIP file containing every record we hold for your account as JSON and as spreadsheet-ready CSV files, together with every photograph and receipt you have uploaded and a manifest identifying which file belongs to which tenancy. Do this before closing your account.
You may close your account yourself from Settings. Closure requires your password and a typed confirmation. It takes effect immediately: your records and your uploaded files are erased from our active systems at that moment, not queued for later deletion. This cannot be undone, and we cannot recover the account afterwards. If you would rather we did it for you, email support@tryhandback.com from the address on the account.
Copies of deleted data may remain in disaster-recovery backups, held on encrypted storage, for up to approximately two weeks before they age out. Backups are not used for ordinary business purposes and are not restored to an active account except as necessary for disaster recovery, in which case the deletion is reapplied.
We may suspend or terminate your account if you materially breach these Terms, create security or legal risk, or misuse the service. When reasonably possible, we will give notice and an opportunity to export Customer Content. We may immediately restrict access when necessary to prevent harm or comply with law.
If Handback discontinues the service, we will try to provide at least 30 days' notice and a reasonable export opportunity, unless doing so is impracticable because of security, legal, provider, or emergency circumstances.
TO THE FULLEST EXTENT PERMITTED BY LAW, HANDBACK IS PROVIDED “AS IS” AND “AS AVAILABLE.” HANDBACK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, LEGAL COMPLIANCE, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
WE DO NOT WARRANT THAT A REMINDER WILL ARRIVE, THAT A CALCULATION OR GENERATED DOCUMENT IS COMPLETE OR LEGALLY SUFFICIENT, THAT CUSTOMER CONTENT WILL BE ADMISSIBLE AS EVIDENCE, OR THAT USE OF HANDBACK WILL PREVENT A DISPUTE, PENALTY, MISSED DEADLINE, OR LOSS.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, HANDBACK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA; A FORFEITED DEPOSIT OR DEDUCTION; A STATUTORY PENALTY; OR THE OUTCOME OF A LANDLORD-TENANT, TAX, OR OTHER DISPUTE, ARISING OUT OF OR RELATING TO HANDBACK, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF HANDBACK FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR HANDBACK DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.
These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
To the extent permitted by law, you will defend, indemnify, and hold harmless Handback from third-party claims, damages, judgments, settlements, penalties, and reasonable legal costs arising from: (a) Customer Content; (b) your collection or use of tenant information; (c) your landlord-tenant relationship, property, deductions, notices, or disputes; (d) your violation of law or another person's rights; or (e) your material breach of these Terms.
We will promptly notify you of a covered claim and reasonably cooperate at your expense. You may not settle a claim in a way that admits wrongdoing by or imposes obligations on Handback without our written consent. This section does not require indemnification for our own conduct to the extent prohibited by law.
Before filing a lawsuit, each party agrees to send the other a written description of the dispute and requested resolution and to make a good-faith effort for 30 days to resolve it informally. Send notices to the contact details in Section 21; notice by email to support@tryhandback.com is sufficient.
These Terms do not choose a governing law or an exclusive court. Which law applies and where a claim may be brought are therefore determined by ordinary legal principles rather than by this agreement. A governing-law and venue clause will be added once Handback is operated through a registered business entity, and you will receive notice of that change under Section 20.
Nothing in this section prevents either party from seeking urgent injunctive relief to protect accounts, confidential information, security, or intellectual-property rights.
We may update these Terms as the service or law changes. For a material change, we will provide reasonable advance notice by email, in the service, or both. If a change materially expands our rights to use previously collected Customer Content, we will request consent when required by law. The “Last updated” date identifies the current version.
If you do not agree to updated Terms, stop using Handback and request account closure before they take effect. Continued use after the effective date constitutes acceptance where permitted by law.
You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, merger, sale of assets, or transfer of the service, subject to applicable privacy obligations.
Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations and responsibilities that cannot lawfully be excused.
If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only.
Sections that by their nature should survive termination—including Sections 4, 6–8, 12, and 15–21—survive. These Terms, the Privacy Notice, the Data Processing Addendum where applicable, and any paid-plan terms expressly presented to you are the entire agreement concerning Handback and replace prior discussions concerning the same subject.
Handback Email: support@tryhandback.com
Legal notices to you may be sent to the email address associated with your account.